Artbase (Hornchurch) Ltd

£2.95 P&P to UK destinations (some exclusions apply to certain destinations & postcode areas, see Info section for further details). All other destinations are charged at cost if the actual cost of posting exceeds our normal charges. PayPal now accepted for UK orders!

About Us Artbase (Hornchurch) Ltd have been trading for 30 years, the last 10 of which we have been specialising in scrapbooking. We stock lots of other craft-related lines, so don't forget to ask for things that we don't have up on our online store, you never know, we may have it in stock! We are continually adding to our stock and responding to customer requests. In order to keep our range as varied as possible, we often only order a decorative paper just once and replace it with a new design, so if you know you are going to need lots of a particular design, stock up while we have it!

If you have any suggestions or comments please email us at artbasehx@aol.com. We welcome visitors to our retail store at Hornchurch - our opening hours are 9.00am-5.30pm Mon-Sat and directions to find us can be found on our home page at http://www.artbasehornchurch.com. We also hold monthly scrapbooking crops at Hornchurch - please see the 'Crops' section for further information.

Pictures on this website are for guidance only, colours and images may vary. The online store & order acknowledgement do not show 'real time' stock availability and whilst we aim to keep the catalogue up to date, some items may be out of stock at the time your order is processed. If you wish to be advised of any out of stock items before despatch, then please note it in the special instructions area of checkout. Prices are subject to change without notice, E&OE.

We offer a Loyalty Card service to regular customers (conditions apply) - one stamp is earned for every full £5.00 spent (excluding P&P) spent. If you wish to receive a collecting card, please mention this in the special instructions section of your order. The Artbase Loyalty Card may be exchanged for up to £25.00 of goods at retail price when fully completed. Completed cards may not be redeemed against special order items.

To redeem a Loyalty Card or Gift Certificate, place your order as normal and, in the special instructions field of checkout, say that you are mailing in a Loyalty Card. We will then hold your order until receipt of the card. We deduct the value of your card before postage from your order value and charge any balance due to the payment details provided. Postage remains payable on the total order value before deduction of the loyalty card value.

Please note that Gift Certificate sales, clearance lines & postage charges are exempted from the Artbase Loyalty Card scheme. We reserve the right to change or alter the terms & conditions of the scheme without notice.

Making A Purchase Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy, put them into the shopping cart and click on "confirm". After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order. We regret that the online store does not show 'real time' stock availability. After ordering, you will receive an automated email response acknowledging receipt of your order. No contract for the sale of any goods will subsist between you and Artbase (Hornchurch) Ltd until Artbase (Hornchurch) Ltd accepts your order by charging in either full or part, your credit or debit card, against payment for goods ordered - with payments made via PayPal, your order is confirmed only when your order is despatched, any out of stock items will be advised and a PayPal refund issued. We aim to process PayPal refunds within 5 working days of despatch of your order.

We accept credit card payment. If you are shopping from outside of the UK, place your order and your credit card company will convert the transaction to your own currency.

We accept Visa, Visa Delta, Mastercard, American Express, Diners Club, Solo and Switch. We do not back order, postage charges will be adjusted should out of stock items put your order at a different postage level . You may send your credit card information via phone, fax, post or over the Internet. Where applicable, cheques should be made payable to 'Artbase (Hornchurch) Ltd'. Please allow 10 working days from receipt of your cheque for order despatch. PayPal payments (UK orders only) are also accepted but may not be used as payment for magazine subscriptions, crop bookings or gift voucher purchases.

You can also place an order for Store Pick-up - when using this option, wherever possible, allow appx 48 hours prior to your visit for us to process your order.

Placing an order on this site shows acceptance of all terms and conditions contained within the Info section of this site.

Shipping And Handling Shipping & handling on any order value within the mainland UK* (exclusions apply, see below) is £2.95.

Orders outside of mainland UK* will be charged shipping at cost (if you would like to be advised of the estimated shipping costs before despatch, please indicate this in the special instructions section of your order). Shipping policies are subject to change without notice. Please note that Parcelforce & Royal Mail do not accept requests to leave packages with neighbours etc.

*BFPO, Channel Islands, Northern Ireland, Isle of Man, Isles of Scilly, Highlands & Islands of Scotland & certain postcode areas** are considered outside of mainland UK and are charged postage at cost for orders exceeding 2kg in weight. In this case, these approximate charges apply: Northern Ireland, Isle of Man, Isles of Scilly total charge £15.10, Highlands & Islands of Scotland total charge £13.90. Packages to the Channel Islands to be delivered by Parcelforce are charged at international rates and will be quoted to you at the time of despatch.

**Postcode areas affected are BFPO, BT, IM, IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, TR21-25, ZE

Delivery Schedule Orders are normally despatched within 2-4 working days (may vary in busy periods) and are sent Royal Mail First Class or Parcelforce 48 hour. Parcelforce is used when packages exceed appx 3kg in weight. You may request special shipping instructions, such as Special Delivery, but these options will incur additional charges. Orders outside of the mainland UK*** will be charged shipping at cost (if you would like to be advised of the estimated shipping costs before despatch, please indicate this in the special instructions section of your order). Please note that Parcelforce & Royal Mail do not accept requests to leave packages with neighbours etc. Royal Mail First Class does not offer a guaranteed delivery time, merely 'delivery aims' so please allow up to 28 days for delivery - we will always, on request, provide you with your Recorded Delivery tracking number and despatch date if you wish to find out the status of your package with your local delivery office. (Royal Mail will not declare a package 'lost' until a delivery period of 15 working days, not including Saturdays, has elapsed.) Packages leave Artbase in perfect condition, should damage be caused to goods whilst in transit we recommend taking a photograph of any damage and retaining packaging to assist any claim for compensation.

Orders outside of mainland UK*** (BFPO, Northern Ireland, Isle of Man, Isles of Scilly, Highlands & Islands of Scotland and certain postcode areas are considered outside of mainland UK please read our Shipping & Handling section for details on shipping costs to these areas).

Back Orders We do not back order out of stock items, please reorder at a later date.

Tax Charges All prices include VAT (where applicable) at the prevailing rate, currently 17.5%. Orders shipped outside of the EU will are shipped VAT free and these calculations will be made at the time of despatch and not shown on order confirmations.

Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee Should any of your order be unsuitable we will be happy to exchange or refund within 7 days of receipt items should be unopened and in their original packaging - items are returned at your expense, we are unable to exchange magazines, paper/cardstock and stickers taken off the roll unless faulty. Please contact us to obtain a Returns Authorisation Number. Please see our Returns Policy in regard to faulty items. This does not affect your statutory rights.

Reaching Us If you need to reach us, please email us on artbasehx@aol.com, alternatively you can call on 01708 457948 (International +44 1708 457948), fax us on 01708 457949 or write to us at:

Artbase (Hornchurch) Ltd, 88 North Street, Hornchurch, Essex RM11 1SR United Kingdom

Registered Office (not a correspondence address):

4A KING STREET, STANFORD-LE-HOPE, ESSEX, SS17 0HL

Company No. 04895733

VAT No. 246 2588 44

Privacy Policy Artbase do not disclose buyers information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' option.Data collected by this site is used to:

a. Take and fulfill customer orders

b. Administer and enhance the site and service

c. Only disclose information to third-parties for goods delivery purposes

Returns Policy In the rare event of faulty goods being received, these must be returned within 14 days of receipt. Any reasonable postage costs incurred in the return of faulty goods will be refunded (we regret we are unable to refund international postage costs - the equivalent UK postage rate will be refunded). We cannot be held liable for goods lost in transit whilst being returned to us, in this event you must obtain compensation from the postal service involved. We recommend goods are returned by a recorded delivery service to ensure signed receipt. This does not affect your statutory rights. Packages leave Artbase in perfect condition, should damage be caused to goods whilst in transit we recommend taking a photograph of any damage and retaining packaging to assist any claim for compensation.

Should any of your order be unsuitable we will be happy to exchange or refund within 7 days of receipt items should be unopened and in their original packaging - items are returned at your expense and a 10% restocking fee will be deducted before any refund, we are unable to exchange or refund books/magazines, software, CD's, paper/cardstock and stickers taken off the roll unless faulty. We also reserve the right to deduct any postage paid by us over and above our standard postage charge of £2.95 prior to any refund being issued. Please contact us to obtain a Returns Authorisation Number. Please see our Returns Policy in regard to faulty items. This does not affect your statutory rights.

Remittance Terms We are happy to accept all major credit cards, including Visa, Mastercard, American Express, Switch, Solo, Visa Delta & Diners Club. Alternatively you may send a cheque payable to 'Artbase (Hornchurch) Ltd' to 88 North Street, Hornchurch, Essex RM11 1SR. Title remains with Artbase (Hornchurch) Limited until paid for in full.

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